1. Introduction

Welcome to Phoenix Haven Ltd's Return Policy. We want you to be satisfied with your purchase, and we understand that sometimes returns are necessary. Please read this policy carefully to understand our return process.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. The item must be returned within [X] days from the date of purchase.

3. Return Process

To initiate a return, please contact our customer service at phoenixhavenltd@gmail.com to receive instructions on how to return your item. You will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at phoenixhavenltd@gmail.com with details and photos of the product. We will provide instructions on how to proceed.